Holiday Delivery Schedules

November 27, 2018 3 min read

electric skateboard with lights

 

12/4 Update: The shipping container has now arrived to the Long Beach port. Offloading and customs clearance procedures have now begun. We are in daily communication with the freight company and today they informed us that recently containers have been taking 3-7 days to clear due to holiday port congestion. Once cleared the container will be delivered by truck to Long Beach, at which point we will begin shipping out your board and accessories. We'll be updating this blog post as we learn more and have a better idea of your delivery timelines. Thank you for your patience.

 

The past few days have been a whirlwind, including back-to-back-to-back record sales days! Thanks so much for your support and for spreading the word about the Riptide!

With a massive influx of orders like this we want to make sure that we clearly state delivery schedules over the next few weeks: 

Boards

R1X (ordered in 10/1 - 11/22): We now have all the parts needed for these boards. We are in the process of building and testing them - they'll ship out next week from our Los Angeles warehouse and you'll receive a tracking number once they have shipped.
 
R1X Boards (ordered 11/23 - Today): We are currently waiting on certain parts needed in order to build and ship these boards. They are expected to arrive (via sea freight) on 12/4. Depending on any customs or dock delays (which we don't expect) these board should begin shipping the following week from our Los Angeles warehouse and you'll receive a tracking number at that time.
 
R1 Elite Boards (ordered before or on 11/20): We now have all the parts needed for these boards. We are in the process of building them out - they'll ship next week from our Los Angeles warehouse and you'll receive a tracking number once they're on their way to you.
 
R1 Elite Boards (ordered 11/21 - Today): We are currently waiting on certain parts needed in order to build and ship these boards. They are expected to arrive (via sea freight) on 12/4. Depending on any customs or dock delays (which we don't expect) these board should begin shipping the following week from our Los Angeles warehouse and you'll receive a tracking number at that time.
 
R1 Boards (ordered before or on 11/25): All of these boards have shipped except for a small amount with special situations (most often they were bought in tandem with an accessory that was out of stock). Your board and accessory will ship together once in shipment, based on the timeline for that accessory below.
 
R1 Boards (ordered 11/26 - Today): We are currently waiting on certain parts needed in order to build and ship these boards. They are expected to arrive (via sea freight) on 12/4. Depending on any customs or dock delays (which we don't expect) these board should begin shipping the following week from our Los Angeles warehouse and you'll receive a tracking number at that time.
 
R1 x Bear Walker: Bear is working on CNCing the decks. He'll be sending them to our Los Angeles warehouse for install, after which we'll be sending them out to you.
 
electric skateboard wheels

Accessories:

RX Batteries: These are scheduled to arrive with the 12/4 sea freight shipment. This is a week delayed from our previous schedule, unfortunately they took longer to ship out from our manufacturer than expected.
 
RX Remotes: We are catching up on these and all back orders should be sent out by the early next week.
 
ReFly Wheels: These unfortunately have been delayed. ABEC has informed us production will be complete on 12/14 at the latest, we're pushing them to reduce the lead time. We should have more info on these soon.
 
RX Decks: These will be arriving in the 12/4 sea freight shipment and will be shipping soon after that.
 
Helmets and Pads: These will be shipped to you separately, we'll send you the tracking information when they ship.
 

Let us know if you have any questions and have a happy holidays!

Cheers,

The RideRiptide Team